Terms and Conditions

Booking Terms

  • All clients will be sent an electronic document to sign at the beginning and end of services stating that they understand the below conditions and that they have completed all services.

 

  • All clients must sign said documents before Court Counseling LLC will release any reports, documents, or information to third parties.
  • If client chooses not to start or complete the service that they have paid for, they have 365 days from the date of payment to complete the services. After 365 days have past, they do not have the right to any services.

Client Accountability

  • Court Counseling LLC is acting as counsellors in our clients’ chosen programs, we remain accountable to any third parties involved to provide honest reports on our clients’ progress and behaviours in the program.

 

  • Only our clients are responsible for their behaviours throughout the program and if they do not follow the course protocols it will be noted in reports for any third parties involved in they client’s case (if applicable).
  • Clients behaviours and participation in the program, whether it is positive or negative, will be noted in the documentation in the file, added to any reports and will not be modified at any request.
  • The client understands that they must follow the Program Protocols:
    – Arriving on time and prepared for all sessions
    – Behaving respectfully with all staff
    – Participating openly in the program
    – Completing necessary homework and mandatory documentation.
  • There is a Zero Tolerance Policy towards aggressive and abusive behaviours towards of Court Counseling’s staff members and program participants. This includes any abusive or threatening comments, aggressive gestures, physical contact, verbal abuse, and any other behaviours which are deemed unsafe. Clients who engage in these behaviours can and will be removed from the program with immediately and will not receive a refund.

Refund and Cancellation Policy

REFUND POLICY

All sales are final.

Court Counseling LLC does not offer refunds under any circumstances.

Court Counseling LLC reserves the right to cancel or reschedule classes and appointments due to low attendance or extenuating circumstances.

CANCELLATION POLICY

Private appointments must be rescheduled or canceled with at least 24 hours’ notice.

If a client fails to provide 24 hours’ notice, they will be charged the full appointment fee and will not be able to reschedule that appointment.

Group classes must be rescheduled or canceled with at least 72 hours’ notice.

If a client fails to provide 72 hours’ notice, they will be charged the full class fee and will not be able to reschedule that class.

Clients are responsible for ensuring their internet connection and devices are working properly before joining a session or class. If they are unable to connect, they will be charged the full fee for the session or class.

Terms & Conditions

TERMS AND CONDITIONS

Welcome to Court Counseling LLC.. By using our website, chatbot, AI VOICE ASSISTANT, telehealth services, or any other communication platforms, you agree to the following terms and conditions. These terms explain how we collect, use, and protect your data, ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA) in the U.S. and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

1. Data Collection and Privacy

By using this website, chatbot, or messaging systems, you agree to allow Court Counseling LLC to collect, store, and use your personal information as described in our Privacy Policy and this agreement.

Data We Collect:

Personal Information: This includes your name, email address, phone number, and other contact details provided through chat or inquiry forms.

Health-Related Information: Information shared via chatbot, inquiry forms, telehealth sessions, or other communications related to service inquiries or counseling services.

Session Information: Notes, treatment plans, and any other data collected during telehealth or in-person counseling sessions.

Financial Information: Billing details (processed through Stripe) and payment histories. All collected data is encrypted and securely stored in compliance with HIPAA and PIPEDA.

2. Telehealth Consent

By engaging in telehealth services provided by Court Counseling LLC, you agree to the following:

Telehealth Services: You understand that telehealth involves the delivery of health-related services via secure electronic communication platforms (such as video conferencing). During these sessions, personal health information (PHI) may be collected, including session notes, treatment plans, progress reports, and other shared
information.

Data Security: Court Counseling LLC uses encrypted systems to ensure your data is protected during and after telehealth sessions.

Risks and Benefits of Telehealth: While telehealth offers convenience and flexibility, there may be potential risks, including technical issues or unauthorized access despite our best efforts to ensure security.

Consent to Participate: By continuing to use our telehealth services, you consent to the collection and use of your personal health information as outlined in this agreement. You may withdraw your consent for telehealth services at any time by notifying us in writing.

3. Client Data Consent

By providing personal information through our chatbot, messaging systems, website forms, or by engaging with our services, you consent to the collection and use of your data in accordance with HIPAA, PIPEDA, and our Privacy Policy. This includes:

Personal Information: Name, contact details, and other information provided when interacting with our website, chatbot, or services.

Health Information: Any health-related information shared for the purpose of determining the right services for you or during counseling services.

Marketing Consent: You may opt in to receive marketing messages from Court Counseling LLC. If you agree to receive these communications, you will have the option to unsubscribe at any time.

4. Marketing Consent

When providing your contact information via the chatbot or website, you may opt in to receive marketing communications from Court Counseling LLC. You may unsubscribe from these messages at any time by following the instructions provided in the message. Opting out of marketing communications will not affect your ability to receive service-related communications such as appointment reminders or follow-up notices.

5. Use of the Chatbot

Our chatbot is designed to provide general information and help you determine if our services are right for you. However, the chatbot is not a substitute for a professional consultation, and any advice provided is based solely on the information you share with it. Always consult with a HUMAN FROM OUR TEAM, A licensed therapist or counselor for professional advice tailored to your needs. ADDITIONALLY, OUR CHATBOTS, ONLINE FORMS, AND AI VOICE ASSISTANT ARE CONSIDERED SALES AGENTS AND MAY NOT MEET HIPAA / PIPEDA COMPLIANCE MEASURES. TO ENSURE YOUR DATA AND INFORMATION IS KEPT SECURE, PLEASE CONTACT OUR HUMAN ADMINISTRATIVE TEAM THROUGH OUR SECURE, HIPAA / PIPEDA COMPLIANT PHONE SYSTEMS.

6. Security and Data Protection

We take reasonable steps to ensure the security of your personal information. All data shared via our website, chatbot, telehealth platform, and other services is encrypted and stored securely. However, no system is entirely immune to risk, and by using our platforms, you agree to accept any associated risks. 

7. Data Breach and Notification

In the unlikely event of a data breach involving your personal or health information, Court Counseling LLC will notify you promptly as required by HIPAA (within 60 days) and PIPEDA (promptly if there is a real risk of significant harm). We will take all necessary steps to contain and remediate the breach to protect your information.

8. Limitation of Liability

Court Counseling LLC is not responsible for any losses, damages, or liabilities arising from the use of our website, chatbot, telehealth services, or any other services. It is your responsibility to seek professional consultation for specific advice related to your situation. Our chatbot and messaging systems are not substitutes for clinical or professional therapy sessions.

9. Privacy Policy

For more detailed information on how we collect, use, store, and protect your personal information, please refer to our Privacy Policy, BELOW. The Privacy Policy outlines our data collection practices and provides more specific details about your rights regarding your personal information.

10. Agreement to Terms

By continuing to use our website, chatbot, telehealth services, or other communication platforms, you acknowledge that you have read and agree to these terms and conditions, including the data collection, privacy, and consent policies.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us
at:

Court Counseling LLC
175 SW 7th St.
Miami, FL 33130
Email: info@courtcounseling.org
Phone: 1-844-426-8784 | 1-647-527-3412

Privacy Policy

Effective Date: October 15, 2024

Court Counseling LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) in the U.S. and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

By using our website, services, or any communication platforms, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We collect personal and health-related information when you interact with our website, chatbot, telehealth services, or counseling programs. The types of information we collect include:

Personal Information: Name, email address, phone number, and other contact details.

Health-Related Information: Information about your mental health, session notes, treatment plans, and any other personal health information (PHI) shared during telehealth sessions or through inquiry forms.

Financial Information: Payment details, billing information, and transaction history.

Website Usage Information: Data about your interaction with our website and chatbot, including IP address, browser type, and device information (collected via cookies and other tracking technologies).

Recorded Calls: In addition to personal information collected through our website and telehealth platforms, we may record calls made via our telephony system, Dialpad, for quality assurance, training, and service improvement purposes. You will be notified at the beginning of any call if it is being recorded.

AI Interactions: Our chatbot and messaging systems may use AI assistants to facilitate initial inquiries, help provide information about services, and guide you to the appropriate resources. Information you provide to the AI assistant will be treated as personal data and handled according to this Privacy Policy.

2. How We Use Your Information

We use the personal information collected to:

– Provide you with therapy and counseling services.
– Facilitate telehealth sessions, treatment planning, and follow-up.
– Process payments and manage billing.
– Communicate with you about your services, appointments, and updates.
– Send marketing communications (only if you have opted in).
– Improve our website, chatbot, and overall service experience.
– Improve our marketing initiatives
– Collect demographic information to include in community partner and court communications
– collect overall information to include in program studies.

Call Recording: Calls that are recorded via Dialpad are securely stored and may be reviewed for quality assurance, training, or dispute resolution purposes. These recordings will not be shared with third parties except as required by law.

AI Assistant: Information collected via the AI assistant is used to help improve the client experience, such as by providing personalized service recommendations or answering common inquiries. Any health-related or personal information shared during these interactions is securely stored and treated as confidential.

3. Sharing Your Information

We take your privacy seriously and will only share your personal information in the following limited circumstances:

With Your Consent: We will only share your health or personal information with third parties when you have given explicit consent (e.g., sharing progress reports with legal authorities for court-mandated programs).

Service Providers: We may share your information with trusted third-party service providers who help us operate our business, such as payment processors (Stripe) or telehealth platforms (JaneApp). These providers are bound by agreements that require them to protect your information.

AI Assistant and Third-Party Providers: Information shared with our AI assistant will be processed by trusted third-party providers who are HIPAA and PIPEDA-compliant. These providers are bound by contracts to ensure that your information remains confidential and secure.

Dialpad Recordings: Recorded calls are securely stored in Dialpad and will only be accessed by authorized personnel within Court Counseling LLC for the purposes outlined in this Privacy Policy.

Legal Requirements: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal processes (e.g., subpoenas, court orders), enforce our terms of service, or protect the rights and safety of Court Counseling LLC.

STUDIES: WE MAY INCLUDE YOUR PERSONAL DATA, ALTHOUGH NOT YOUR IDENTITY, WITHIN OUR STUDIES CONDUCTED ON OUR PROGRAMS AND SERVICES.

COMMUNITY PARTNERS AND LEGAL SYSTEMS: WE MAY INCLUDE YOUR PERSONAL DEMOGRAPHIC DATA, WITHOUT DISCLOSING YOUR IDENTITY, TO COURTS, LAWYERS, AND COMMUNITY PARTNERS FOR MARKETING AND INFORMATION SHARING PURPOSES.

4. How We Protect Your Information

We take the security of your personal and health information seriously. We use industry-standard measures, including encryption, to protect your information from unauthorized access, use, or disclosure. These measures include:

Encryption: We encrypt all sensitive data, including personal health information, both in transit (e.g., during telehealth sessions) and at rest (when stored in our systems like JaneApp and Google Drive).

Access Control: Only authorized personnel have access to your personal and health information, and access is limited to what is necessary to provide services. We use multi-factor authentication (MFA) and role-based permissions to secure this data.

Business Associate Agreements (BAAs): We have signed BAAs with third-party providers like Google (for Gmail and Google Drive) and Stripe to ensure that they meet HIPAA and PIPEDA compliance standards.

5. Your Rights Regarding Your Data

Under HIPAA and PIPEDA, you have the following rights regarding your personal and health information:

Access and Correction: You have the right to access the personal information we hold about you and request corrections to ensure it is accurate and complete.

Data Portability: You may request that your information be transferred to another healthcare provider or service.

Right to Withdraw Consent: You may withdraw your consent for us to collect, use, or disclose your personal information at any time, subject to legal or contractual restrictions.

Right to File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the appropriate regulatory authorities.

6. Data Retention

We retain your personal information only for as long as necessary to provide you with services or as required by law. Health-related data will be kept for the legally mandated retention period (e.g., 7 years in many jurisdictions), after which it will be securely destroyed.

Call Retention: Recorded calls will be retained for a period of 3 months unless otherwise required by law, after which they will be securely deleted.

7. Marketing Communications

If you have opted in to receive marketing communications, we may use your contact information to send you relevant updates about our services, promotions, or new offerings. You may unsubscribe from these communications at any time by following the instructions included in the message. Opting out of marketing communications will not affect your ability to receive service-related communications such as appointment reminders or follow-up notices.

8. Cookies and Website Tracking

Our website uses cookies and other tracking technologies to collect usage data and improve the functionality of our site. You may disable cookies in your browser settings, though doing so may affect the usability of certain features.

9. Data Breach Notification

In the event of a data breach that affects your personal or health information, Court Counseling LLC will notify you and any applicable regulatory authorities within the timeframes required by law (HIPAA requires notification within 60 days, PIPEDA requires prompt notification if there is a real risk of significant harm). A data breach refers to any unauthorized access, disclosure, or use of your personal or health information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to meet legal requirements. Any changes will be posted on this page, and significant changes will be communicated to you directly.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Court Counseling LLC
175 SW 7th St.
Miami, FL 33130
Email: info@courtcounseling.org
Phone: 1-844-426-8784 | 1-647-527-3412

Court Counseling Institute, formally The Anger Managers

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Canada: (647) 528-3412

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1-844-426-8784