1. Acceptance of These Terms

These Terms and Conditions ("Terms") govern your access to and use of www.courtcounseling.org (the "Site") and all programs, courses, therapy sessions, materials, and services offered through it (collectively, the "Services"), provided by Court Counseling LLC, a Wyoming limited liability company ("Company," "we," "us," or "our").

By accessing the Site, creating an account, enrolling in a program, booking a session, or making a payment, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, you must not use the Site or the Services.

2. Definitions

• "Client" means any individual who enrolls in a program or books a session.

• "Program" means any court related, self paced, group, or one to one offering delivered by the Company.

• "Content" means all written materials, videos, workbooks, assessments, recordings, and other materials made available through the Services.

• "User," "you," or "your" means any person who accesses the Site, whether or not enrolled.

3. No Legal Advice

The Company is not a law firm and does not provide legal advice or legal representation. Nothing on the Site, in any Program, or in any communication with our staff, therapists, or facilitators constitutes legal advice or creates an attorney client relationship. You should consult a licensed attorney in your jurisdiction regarding your legal matter, your court order, or any consequences of completing or failing to complete a Program.

4. No Guarantee of Court, Agency, or Third Party Acceptance

This section is important. Please read it carefully.

While our Programs are designed to meet common court and agency completion standards, we do not and cannot guarantee that any court, judge, probation officer, attorney, child protective agency, employer, licensing body, immigration authority, or other third party will accept, approve, or credit your participation in or completion of any Program.

You are solely responsible for:

• Reading and understanding your court order, agency directive, or other requirement before enrolling.

• Confirming in advance, in writing where possible, that the specific Program you select satisfies your requirement.

• Confirming any required program length, session count, format, provider credential, or reporting method.

• Meeting all deadlines imposed by the court or referring agency.

Enrollment in a Program does not pause, extend, or satisfy any legal deadline. If you enroll in a Program that is later rejected by a third party, no refund will be issued under Section 8.

5. Eligibility and Accounts

You must be at least 18 years old to create an account, make a purchase, or enroll on your own behalf. A parent or legal guardian must enroll and provide consent for any Client under 18, where the Program is offered to minors.

You agree to provide accurate, current, and complete information at registration and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at [email protected] of any unauthorized use.

Accounts are personal to you. You may not share, sell, transfer, or assign your account or your access to Content.

6. Programs, Sessions, and Delivery Formats

Programs may be delivered as self paced online courses, therapist led group programs, virtual one to one therapy, or a combination of these. Program availability, language options, session length, schedules, and facilitators may change at our discretion.

All Programs require active, good faith participation. Passive viewing, incomplete assignments, missed sessions, disruptive conduct, or failure to complete required work may result in a finding of non completion, and no certificate will be issued.

We reserve the right to reschedule, substitute a facilitator, change a delivery format, or cancel a session or Program. Where we cancel a session outright and cannot reschedule it, we will provide a credit toward a rescheduled session.

7. Fees, Billing, and Payment

All fees are stated at the point of purchase and are payable in United States Dollars (USD) unless otherwise noted. By providing a payment method, you authorize us and our payment processors to charge the full amount due, including any applicable taxes and processing fees.

Where a payment plan is offered, you authorize recurring charges to your payment method on the agreed schedule until the balance is paid in full. If a payment fails or is declined, we may suspend your access to Content and sessions until the account is brought current. You remain responsible for the full balance.

We may change our pricing at any time. Price changes do not apply to Programs already purchased.

8. All Sales Are Final. No Refunds.

All payments made to the Company are final and non refundable. By completing a purchase, you expressly acknowledge and agree that no refund will be issued for any reason, including but not limited to:

• Change of mind, changed circumstances, or a changed court date.

• Failure to begin, continue, or complete a Program.

• Rejection or non acceptance of the Program by a court, agency, or other third party.

• Enrollment in the wrong Program, or enrollment before confirming your requirement.

• Missed, late, or forfeited sessions.

• Dissatisfaction with Program content, format, outcome, or facilitator.

• Suspension or termination of your access for breach of these Terms.

Immediately upon purchase you receive access to proprietary Content and reserved facilitator time, which cannot be returned or resold. You agree that this constitutes full performance of our obligation in exchange for your payment.

At our sole discretion, and without creating any obligation or precedent, we may issue an account credit or permit a transfer to another Program. Any such accommodation is a courtesy, not a right.

Chargebacks. You agree to contact us at [email protected] to resolve any billing concern before initiating a chargeback or payment dispute. Initiating a chargeback in violation of this Section is a material breach of these Terms and may result in immediate termination of access, withholding of any certificate or completion record, notification to the referring court or agency of non completion where permitted, and referral of the outstanding balance to collections. You agree to reimburse us for chargeback fees and reasonable costs of collection.

9. Completion Records and Certificates

A certificate of completion or progress report will be issued only after you have satisfied all Program requirements and your account balance is paid in full.

You are responsible for delivering your certificate to the court or agency unless you have signed a written authorization directing us to release records on your behalf. Where you sign such an authorization, you consent to our disclosure of attendance, participation, progress, and completion status to the named recipient.

We may correct or revoke a certificate issued in error or obtained through misrepresentation.

10. Therapy Services and Not an Emergency Service

Where you book therapy or clinical services, those services are provided by qualified clinicians within the jurisdictions in which they are authorized to practice. Availability may be limited by your location. A separate informed consent and, where applicable, telehealth consent must be signed before clinical services begin. If any term of that consent conflicts with these Terms, the clinical consent governs the clinical relationship.

The Site and the Services are not an emergency or crisis service. We do not provide 24 hour or urgent care. If you are in immediate danger or facing a medical or psychiatric emergency, call your local emergency number or go to your nearest emergency department. If you are in the United States or Canada, you can also reach the 988 Suicide and Crisis Lifeline by calling or texting 988. In Australia, you can reach Lifeline at 13 11 14. In the United Kingdom, you can reach Samaritans at 116 123.

Cancellation and no show. Sessions cancelled with less than 72 hours notice, and sessions you do not attend, are charged in full and are forfeited. Arriving more than 10 minutes late may be treated as a missed session.

11. Confidentiality and Its Limits

• We handle your information as described in our Privacy Policy and in accordance with applicable privacy and health information law. Clinical confidentiality is not absolute. We may disclose information without your consent where required or permitted by law, including but not limited to:

• Suspected abuse or neglect of a child, elder, or dependent adult.

• A serious and imminent risk of harm to you or to an identifiable person.

• A valid subpoena, warrant, or court order.

• Reporting obligations tied to a court ordered or agency referred Program, including attendance, participation, and completion status.

If you were referred by a court or agency, you should assume your participation status is reportable to that referral source.

12. Intellectual Property and Use of Content

All Content is owned by the Company or its licensors and is protected by copyright, trademark, and other laws. Subject to your compliance with these Terms and payment in full, we grant you a limited, personal, non exclusive, non transferable, revocable license to access and use the Content solely for your own participation in the Program in which you are enrolled.

You may not:

• Copy, download, screenshot, record, stream, or reproduce Content except where a download is expressly provided.

• Share your login, distribute Content, or provide access to any other person.

• Record, photograph, or transcribe any live session, group, or therapy appointment.

• Resell, sublicense, republish, or use Content for any commercial or training purpose.

• Use Content to build a competing program or service, or to train any machine learning or artificial intelligence system.

Unauthorized recording of a group session is also a violation of the privacy of other participants and will result in immediate removal without refund.

13. Client Conduct

You agree to conduct yourself respectfully toward staff, facilitators, and other participants. The following will result in removal from a Program, suspension or termination of your account, and a report of non completion where applicable, with no refund:

• Threats, harassment, intimidation, discriminatory language, or violence.

• Attending a session under the influence of alcohol or non prescribed substances, where prohibited by the Program.

• Disclosing another participant's identity or disclosures outside the group.

• Falsifying identity, attendance, assignments, or having another person complete work or attend on your behalf.

• Attempting to interfere with, hack, scrape, overload, or reverse engineer the Site.

14. Third Party Services and Links

The Site may link to or rely on third party services, including payment processors, scheduling tools, video conferencing platforms, and learning platforms. We do not control and are not responsible for those services, their availability, or their privacy and security practices. Your use of them is subject to their own terms.

15. Disclaimer of Warranties

The Site, the Content, and the Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non infringement.

We do not warrant that the Site will be uninterrupted, timely, secure, or error free, that any defect will be corrected, or that the Services will produce any particular result, including any legal, custodial, employment, immigration, or clinical outcome.

16. Limitation of Liability

To the fullest extent permitted by law, the Company and its members, officers, employees, contractors, facilitators, and clinicians will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, custody, employment, liberty, or opportunity, arising out of or relating to your use of the Site or the Services, whether based in contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to these Terms or the Services will not exceed the total amount you actually paid to us for the specific Program giving rise to the claim during the twelve months preceding the event.

Some jurisdictions do not allow certain limitations, so portions of this Section may not apply to you.

17. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its members, officers, employees, contractors, facilitators, and clinicians from and against any claims, damages, losses, liabilities, and expenses, including reasonable attorney fees, arising out of or related to your use of the Services, your breach of these Terms, your violation of any law, or your infringement of any third party right.

18. Suspension and Termination

We may suspend or terminate your account and access to the Services at any time, with or without notice, for breach of these Terms, non payment, conduct described in Section 13, or any conduct we reasonably believe is harmful to other participants, our staff, or the Company. Termination does not entitle you to any refund and does not relieve you of amounts owed.

You may stop using the Services at any time. Sections 3, 4, 8, 11, 12, 15, 16, 17, 19, and 20 survive termination.

19. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to them or to the Services are governed by the laws of the State of Wyoming, without regard to its conflict of law principles.

Informal resolution. Before filing any claim, you agree to contact us at [email protected] and to attempt in good faith to resolve the dispute informally for at least thirty days.

Binding arbitration. If the dispute is not resolved informally, it will be settled by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules then in effect, conducted in Cheyenne, Wyoming, or by videoconference at the arbitrator's discretion. Judgment on the award may be entered in any court of competent jurisdiction.

Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information.

Class action waiver. You and the Company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding.

Venue. Where a dispute proceeds in court, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Laramie County, Wyoming.

Time limit. Any claim must be brought within one year after it arises, or it is permanently barred, to the extent permitted by law.

20. General Provisions

Entire agreement. These Terms, the Privacy Policy, and any Program specific agreement or clinical consent you sign constitute the entire agreement between you and the Company.

Changes. We may update these Terms at any time by posting a revised version with a new Effective Date. Material changes will be communicated by email or by notice on the Site. Continued use after the change takes effect constitutes acceptance.

Electronic communications. You consent to receive notices, agreements, disclosures, and other communications from us electronically, and you agree that electronic signatures and records satisfy any legal requirement that such communications be in writing.

Severability. If any provision is found unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.

Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disaster, illness, labor disruption, utility or internet failure, or government action.

Headings. Headings are for convenience only and do not affect interpretation.

21. Contact

Court Counseling LLC

Attention: Jessica Echeverri, Chief Executive Officer

175 SW 7th Street, Miami, Florida 33130, United States

[email protected]

United States: 1 816 572 6878

Canada: 1 431 442 6878

www.courtcounseling.org