Terms and Conditions
Clarity, Transparency, and Trust, Our Commitment to You
Booking Terms
At the start and end of your time with us, we’ll provide you with a secure electronic document to review and sign. This document confirms that you understand the terms of our services and verifies your completion of them. It’s a simple step that helps us ensure clarity and mutual understanding throughout your experience.
Please note that we’re only able to release any reports, records, or information to third parties after these documents are signed. This is to protect your privacy and ensure that everything is handled with care and in accordance with our professional guidelines.
If you’ve paid for a service but decide not to begin or complete it right away, that’s completely your choice. Just keep in mind that you’ll have one full year, 365 days from the date of payment, to finish your services. After that time, the service will be considered expired, and we will no longer be able to provide the remaining support without a new agreement.
We’re here to support you every step of the way, and we want your experience with Court Counseling Institute to be as smooth, respectful, and helpful as possible.
Client Accountability
When you join a program through Court Counseling Institute, we’re here to guide and support you as counselors. Our role is to provide a professional and honest account of your participation and progress, especially when there are third parties involved, such as the courts or legal professionals.
That said, we want to be clear, your success in the program is entirely up to you. You are responsible for your own behavior and participation. If the program’s expectations aren’t followed, we are required to include those details in your file and in any reports we submit to others involved in your case. These reports reflect your real participation, positive or negative, and cannot be changed upon request.
As a client, you’re expected to follow the Program Protocols, which are in place to create a safe, respectful, and productive environment. This means showing up on time and ready for your sessions, being respectful in your interactions with staff and others, engaging fully in discussions, and completing any assigned work or documentation.
It’s also important to understand that we have a firm Zero Tolerance Policy when it comes to aggression or abusive behavior. This includes any threatening language, physical gestures, unwanted contact, verbal abuse, or actions that make others feel unsafe. If this occurs, you may be immediately removed from the program, and in such cases, refunds will not be issued.
Our goal is to help you move forward in a healthy and constructive way, and we’re committed to providing a respectful and professional space for that to happen. We appreciate your cooperation and commitment to the process.
Refund and Cancellation Policy
We know life happens and plans can change, but it’s important to understand our policies before starting your services with us at Court Counseling Institute. All payments made to Court Counseling Institute are final. We do not offer refunds for any of our services, classes, or appointments, under any circumstances. When you register, you’re securing a spot and our full commitment, so please be sure you’re ready to move forward when you sign up.
In rare cases, we may need to cancel or reschedule a class or appointment due to low enrollment or unforeseen circumstances. If that happens, we’ll make every effort to notify you as soon as possible and help you reschedule or find a suitable alternative.
For private appointments, we ask that you give us at least 24 hours’ notice if you need to cancel or reschedule. If we don’t receive that notice, the full session fee will still apply, and unfortunately, that time can’t be rescheduled. For group classes, we require at least 72 hours’ notice to make any changes. Without that notice, the full class fee will be charged and the missed class will not be rescheduled.
Please also ensure that your internet connection and device are working properly before your scheduled session. If you’re unable to connect due to technical issues on your end, the session will still be considered used, and the full fee will apply. We appreciate your understanding and commitment to the process, and we’re here to support you every step of the way.
Terms & Conditions
TERMS AND CONDITIONS
Welcome to Court Counseling Institute. By choosing to interact with our website, chatbot, AI voice assistant, telehealth platform, or any of our communication tools, you’re agreeing to the terms outlined below. These terms help explain how we handle your information in accordance with U.S. HIPAA regulations and Canada’s PIPEDA standards to keep your data safe and secure.
1. Data Collection and Privacy
When you use our website, chatbot, or any of our messaging tools, you’re giving us permission to collect and manage the information you share. This includes basic personal details, like your name and contact information, as well as any health-related details you provide when asking about our services or participating in a session.
If you join a telehealth session or in-person appointment, we may record session notes, treatment goals, or progress reports, which become part of your file. We also collect billing information securely through our payment processor, Stripe. Everything we store is encrypted and managed in full compliance with HIPAA and PIPEDA requirements.
2. Telehealth Consent
By using our telehealth options, you’re agreeing to receive care and communication through secure digital platforms, such as video calls. During these sessions, we may collect personal health data, including treatment notes and follow-ups, as part of your care plan.
We use encrypted systems to protect your privacy, but as with all technology, there is always some risk of service interruptions or unauthorized access. By continuing with telehealth, you consent to this process and the collection of your information. If you ever change your mind, you can withdraw your consent at any time by contacting us in writing.
3. Client Data Consent
When you share personal or health-related information through our site, chatbot, or telehealth platform, you are agreeing to let us use that data in accordance with our privacy practices and both HIPAA and PIPEDA standards.
This includes basic information like your name and contact info, as well as anything health-related that helps us better understand how to support you. We use this information only for professional purposes, unless you explicitly opt in to other communications.
4. Marketing Consent
You may be invited to sign up for emails or messages about programs and updates from Court Counseling Institute. If you choose to opt in, you can unsubscribe at any time using the link provided in the messages. Opting out of marketing messages will never affect your ability to receive important service notifications like appointment reminders or follow-up instructions.
5. Use of the Chatbot
Our chatbot and AI voice assistant are here to help answer general questions and assist you in finding the right services. However, these tools are not intended to replace a real conversation with a licensed professional.
Any advice provided through automated tools is based only on the information you provide and is not a substitute for clinical guidance. Also, because these tools may not meet all HIPAA or PIPEDA standards, we strongly encourage you to contact our human staff through our secure communication lines for any sensitive matters.
6. Security and Data Protection
We take your privacy seriously. All personal and health data shared with us, whether online, in-session, or over telehealth, is protected with encryption and securely stored. While we use industry-standard tools to safeguard your information, no system is completely risk-free. By using our services, you acknowledge and accept this small but possible risk.
7. Data Breach and Notification
Should a breach occur that affects your personal or health data, we’ll notify you as soon as legally required. Under HIPAA, this will be within 60 days, and under PIPEDA, we will notify you as quickly as possible if the risk is significant. We’ll also take every step necessary to limit and resolve the issue.
8. Limitation of Liability
Court Counseling Institute is not liable for any outcomes, damages, or losses that may result from using our site, chatbot, telehealth services, or related tools. We encourage all clients to seek professional consultation before making decisions based on information received through our platforms. Our automated systems are designed to assist but should never replace licensed therapeutic care.
9. Privacy Policy
If you’d like more detailed information about how we manage, store, and protect your data, we invite you to review our full Privacy Policy. It provides additional clarity on your rights and our responsibilities when it comes to your personal information.
10. Agreement to Terms
By using our website, services, or communication platforms, you’re confirming that you understand and agree to everything outlined here, including how we collect, protect, and use your information.
Contact Information
We’re here to help if you have any questions about these terms or how your information is handled.
Court Counseling Institute
175 SW 7th St.
Miami, FL 33130
Email: info@courtcounseling.org
Phone (US): 1-844-426-8784
Phone (Canada): 1-647-527-3412
Privacy Policy
Effective Date: October 15, 2024
At Court Counseling Institute, your privacy matters deeply to us. Whether you’re visiting our website, using our chatbot, engaging in telehealth, or communicating through any of our platforms, you’re trusting us with sensitive personal information, and we take that trust seriously.
This Privacy Policy explains how we collect, use, store, and protect your personal data. We are fully committed to following all privacy laws and guidelines, including the Health Insurance Portability and Accountability Act (HIPAA) in the United States and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
By continuing to use our services or platforms, you’re agreeing to the practices described here.
1. Information We Collect
When you connect with us, we may collect personal and health-related information to provide care and support. This could include your name, email, phone number, or any details you share through forms, chats, or during sessions.
If you take part in counseling or telehealth sessions, we may gather notes, treatment plans, and other relevant information to support your care. We also securely collect your billing and payment details for processing through our provider, Stripe. Our website and chatbot use cookies and similar tools to understand how you interact with our site, including your IP address, browser type, and device details. This helps us improve your experience.
Phone calls through our phone system, Dialpad, may be recorded for training and quality assurance. You’ll always be notified at the beginning of a call if recording is taking place. Interactions with our AI assistant are also recorded as part of your digital experience. Anything you share with the chatbot is handled with the same care as your other personal information.
2. How We Use Your Information
We use your information with the goal of delivering safe, effective, and personalized support. This includes: Providing counseling and telehealth services. Organizing sessions, developing treatment plans, and offering follow-up care. Processing payments and managing account information.
Communicating about appointments, services, or updates. Sending marketing communications if you’ve opted in. Improving our website and online tools for a better client experience. Gathering demographic and anonymous program feedback to report to courts or community partners. Including general information in studies related to our service effectiveness
Call recordings through Dialpad may be reviewed by our team for quality improvement and dispute resolution. These recordings are stored securely and are never shared unless legally required. Information you provide to our AI assistant may be used to help personalize your experience and guide you toward the right services. Like all personal data, this information is securely protected.
3. Sharing Your Information
We will never share your information without a valid reason. Here are the rare circumstances when your data may be shared: If you give your written consent, for example, when you ask us to share a progress report with a lawyer, court official, or other third party. With trusted service providers who help us operate (such as Stripe for payments or JaneApp for telehealth); these partners are under strict agreements to protect your information.
When our chatbot or AI tools use HIPAA- or PIPEDA-compliant third-party services, your information remains protected under those contracts. Call recordings are reviewed internally and accessed only by authorized staff If required by law, such as through a subpoena or court order, we may be obligated to disclose certain information. We may use anonymized data in research studies or reports shared with courts and community partners, never identifying you personally, but helping improve program services or share demographic trends
4. How We Protect Your Information
We take many important steps to make sure your data is safe. Sensitive information is encrypted while in use and when stored. Only authorized team members, who need the information to support your care, can access your data. We also use multi-factor authentication and secure storage systems like Google Drive (covered by HIPAA-compliant Business Associate Agreements) and JaneApp. Our payment system, Stripe, is equally protected under strict privacy terms.
5. Your Rights Regarding Your Data
You have rights when it comes to your personal and health data. These include: The right to see the information we have about you and request corrections if needed. The ability to request that your data be sent to another service provider. The right to withdraw your consent for us to collect or use your data, unless restricted by law or service requirements. The option to file a privacy complaint with us or with a privacy regulator if you believe your rights have been violated
6. Data Retention
We keep your information only as long as we need it to provide services or comply with legal rules. Health records, for example, are typically stored for seven years, depending on your jurisdiction, before they are securely deleted. Call recordings are kept for three months, unless required longer by law, and then permanently removed.
7. Marketing Communications
If you’ve chosen to receive updates from us, we may occasionally send messages about new programs or upcoming opportunities. You can unsubscribe at any time using the link provided in those messages. You’ll still receive important service-related notifications, like appointment reminders, even if you opt out of marketing emails.
8. Cookies and Website Tracking
Our website uses cookies and analytics to better understand how people use the site. This helps us improve your experience. You can turn off cookies in your browser if you prefer, though some parts of the site might not work as smoothly.
9. Data Breach Notification
If your information is ever compromised in a data breach, we will notify you as soon as required by law. Under HIPAA, that means within 60 days; under PIPEDA, as soon as there’s a meaningful risk of harm. We will also take every reasonable step to investigate and fix the issue quickly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect new practices or legal requirements. Any major changes will be shared with you, and the most current version will always be posted here on our website.
Contact Us
We’re here to help. If you have any questions about how we handle your privacy or your personal information, please reach out to us directly.
Court Counseling Institute
175 SW 7th St.
Miami, FL 33130
Email: info@courtcounseling.org
Phone (U.S.): 1-844-426-8784
Phone (Canada): 1-647-527-3412
Court Counseling Institute, formally The Anger Managers
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