Terms and Conditions
Clarity, Transparency, and Trust, Our Commitment to You
At the start and end of your time with us, we’ll provide you with a secure electronic document to review and sign. This document confirms that you understand the terms of our services and verifies your completion of them. It’s a simple step that helps us ensure clarity and mutual understanding throughout your experience.
Please note that we’re only able to release any reports, records, or information to third parties after these documents are signed. This is to protect your privacy and ensure that everything is handled with care and in accordance with our professional guidelines.
If you’ve paid for a service but decide not to begin or complete it right away, that’s completely your choice. Just keep in mind that you’ll have one full year, 365 days from the date of payment, to finish your services. After that time, the service will be considered expired, and we will no longer be able to provide the remaining support without a new agreement.
We’re here to support you every step of the way, and we want your experience with Court Counseling Institute to be as smooth, respectful, and helpful as possible.
Client Accountability
Court Counseling LLC acts as counsellors in our clients’ chosen programs. We remain accountable to any third parties involved in providing honest reports on our clients’ progress and behaviours in the program. Only our clients are responsible for their behaviours throughout the program, and if they do not follow the course protocols, it will be noted in reports for any third parties involved in the client’s case (if applicable). View Document 10/12 Clients’ behaviours and participation in the program, whether it is positive or negative, will be noted in the documentation in the file, added to any reports and will not be modified at any request. The client understands that they must follow the Program Protocols: – Arriving on time and prepared for all sessions – Behaving respectfully with all staff – Participating openly in the program – Completing necessary homework and mandatory documentation. There is a Zero Tolerance Policy towards aggressive and abusive behaviours towards of Court Counseling LLC’s staff members and program participants. This includes any abusive or threatening comments, aggressive gestures, physical contact, verbal abuse, and any other behaviours which are deemed unsafe. Clients who engage in these behaviours can and will be removed from the program with immediately and will not receive a refund
Privacy and Sharing of Information
Court Counseling LLC and its associated health professionals will collect my personal and medical information as documented in my digital file, stored in Court Counseling LLC medical system. Court Counseling LLC and it’s associated health professionals will communicate with all parties indicated within the intake forms, as deemed necessary for my beneficial treatment. Personal and medical information is confidential and will only be disclosed to third parties with client permission or in circumstances required by law. If the client wants Court Counseling LLC to release my information to any third parties, they must fill out the Release of Information form. When taking any online or group programs or counselling services, confidentiality cannot be guaranteed and confidentiality can only be guaranteed if the client completes services within Court Counseling LLC offices, in a private counselling setting
Refund and Cancellation Policy
All sales are final. Court Counseling LLC does not give refunds under any circumstances. Court Counseling LLC reserves all rights to cancel and reschedule classes and appointments due to low attendance or extenuating circumstances. Private Appointments can only be rescheduled/cancelled by giving 24 hours or more notice. If a client does not give at least 24 hours’ notice for rescheduling or cancellation of their scheduled appointment, they will be charged the full appointment fee and will not be able to reschedule the appointment. Group Classes can only be rescheduled with 72 hours or more notice. If a client does not give at least 72 hours’ notice for rescheduling or cancellation of their scheduled group class, they will be charged the full appointment fee and will not be able to reschedule the appointment. The client is responsible for making sure that their internet connection and any electronics are working properly before signing into their session/class. If they cannot connect to the session/class, they will be charged in full for the appointment/class.
Telehealth Consent
During your treatment with us you will be provided with service via Telehealth. The information below is a consent form to enable us to provide services to you in this way. Please read the information and reply ‘I agree’ or similar to confirm your consent to receive Telehealth services. Please read the information below and then to consent toggle the “I consent” button and electronically sign your name in the space provided. Consent for Provision of a Telehealth Service: Where appropriate the services you receive may be provided by telephone or videoconferencing. You are responsible for the costs associated with setting up the technology needed so you can access telehealth services. Our practice will be responsible for the cost of the call to you and the cost associated with the platform used to conduct telehealth services. To access telehealth consultations, you will need access to a quiet, private space and the appropriate device, i.e. smartphone, laptop, iPad, computer, with a camera, microphone and speakers, and a reliable internet connection. The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used. To support the security of your personal information this practice uses Jane App which is compliant with the Canadian and American (United States of America) standards for online security and encryption. Limitations of Telehealth – A telehealth consultation may be subject to limitations such as an unstable network connection which may affect the quality of the session provided. In addition, there may be some services for which telehealth is not appropriate or effective. Your practitioner will consider and discuss with you the appropriateness of ongoing telehealth sessions.
Student Supervision, Hubstaff Monitoring, and Video Recording Notice
As part of Court Counseling Institute’s clinical training and supervision model, student clinicians participate in structured oversight to support ethical practice, skill development, and accountability.
Hubstaff Accountability and Supervision Monitoring
Student clinicians may use a secure accountability and supervision tool called Hubstaff while providing services. Hubstaff may capture periodic screenshots of the student clinician’s screen during active session time for the purposes of:
• clinical supervision
• student training
• accountability
• quality assurance
Hubstaff does not record audio or video, and it is not used to create a full recording of any therapy session. Screenshots are limited to what appears on the clinician’s screen at specific intervals and are stored within a secure, HIPAA-compliant system. These materials are accessed only for supervision and training purposes and are not shared outside of the supervision process except as required by law.
Video Recording for Supervision and Skills Feedback
In addition to Hubstaff monitoring, student clinicians may record therapy sessions for the purpose of receiving feedback from supervisors on therapeutic skills, clinical communication, and professional development.
Session recordings are used strictly within the supervision process and are handled confidentially in accordance with privacy and HIPAA standards.
Client Right to Opt Out of Video Recording
Clients have the right to opt out of session video recording at any time. If a client is not comfortable with their session being recorded for supervision purposes, they may decline without penalty.
To opt out, the client must notify their student clinician in writing by email prior to their next scheduled session and must also cc the office at: info@courtcounseling.org
Upon receiving this request, Court Counseling Institute will ensure that video recording is discontinued for that client and alternative supervision methods will be used.
Additional Term & Conditions
Marketing Consent
You may be invited to sign up for emails or messages about programs and updates from Court Counseling Institute. If you choose to opt in, you can unsubscribe at any time using the link provided in the messages. Opting out of marketing messages will never affect your ability to receive important service notifications like appointment reminders or follow-up instructions.
Use of the Chatbot
Our chatbot and AI voice assistant are here to help answer general questions and assist you in finding the right services. However, these tools are not intended to replace a real conversation with a licensed professional.
Any advice provided through automated tools is based only on the information you provide and is not a substitute for clinical guidance. Also, because these tools may not meet all HIPAA or PIPEDA standards, we strongly encourage you to contact our human staff through our secure communication lines for any sensitive matters.
Security and Data Protection
We take your privacy seriously. All personal and health data shared with us, whether online, in-session, or over telehealth, is protected with encryption and securely stored. While we use industry-standard tools to safeguard your information, no system is completely risk-free. By using our services, you acknowledge and accept this small but possible risk.
Data Breach and Notification
Should a breach occur that affects your personal or health data, we’ll notify you as soon as legally required. Under HIPAA, this will be within 60 days, and under PIPEDA, we will notify you as quickly as possible if the risk is significant. We’ll also take every step necessary to limit and resolve the issue.
Limitation of Liability
Court Counseling Institute is not liable for any outcomes, damages, or losses that may result from using our site, chatbot, telehealth services, or related tools. We encourage all clients to seek professional consultation before making decisions based on information received through our platforms. Our automated systems are designed to assist but should never replace licensed therapeutic care.
Privacy Policy
If you’d like more detailed information about how we manage, store, and protect your data, we invite you to review our full Privacy Policy. It provides additional clarity on your rights and our responsibilities when it comes to your personal information.
Agreement to Terms
By using our website, services, or communication platforms, you’re confirming that you understand and agree to everything outlined here, including how we collect, protect, and use your information.
Contact Information
We’re here to help if you have any questions about these terms or how your information is handled.
Court Counseling Institute
175 SW 7th St.
Miami, FL 33130
Email: info@courtcounseling.org
USA: 1-816-572-6878 | 1-816-57COURT
Canada: 1-431-442-6878 | 1-431-44COURT
Privacy Policy
Effective Date: October 15, 2024
At Court Counseling Institute, your privacy matters deeply to us. Whether you’re visiting our website, using our chatbot, engaging in telehealth, or communicating through any of our platforms, you’re trusting us with sensitive personal information, and we take that trust seriously.
This Privacy Policy explains how we collect, use, store, and protect your personal data. We are fully committed to following all privacy laws and guidelines, including the Health Insurance Portability and Accountability Act (HIPAA) in the United States and the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.
By continuing to use our services or platforms, you’re agreeing to the practices described here.
1. Information We Collect
When you connect with us, we may collect personal and health-related information to provide care and support. This could include your name, email, phone number, or any details you share through forms, chats, or during sessions.
If you take part in counseling or telehealth sessions, we may gather notes, treatment plans, and other relevant information to support your care. We also securely collect your billing and payment details for processing through our provider, Stripe. Our website and chatbot use cookies and similar tools to understand how you interact with our site, including your IP address, browser type, and device details. This helps us improve your experience.
Phone calls through our phone system, Dialpad, may be recorded for training and quality assurance. You’ll always be notified at the beginning of a call if recording is taking place. Interactions with our AI assistant are also recorded as part of your digital experience. Anything you share with the chatbot is handled with the same care as your other personal information.
2. How We Use Your Information
We use your information with the goal of delivering safe, effective, and personalized support. This includes: Providing counseling and telehealth services. Organizing sessions, developing treatment plans, and offering follow-up care. Processing payments and managing account information.
Communicating about appointments, services, or updates. Sending marketing communications if you’ve opted in. Improving our website and online tools for a better client experience. Gathering demographic and anonymous program feedback to report to courts or community partners. Including general information in studies related to our service effectiveness
Call recordings through Dialpad may be reviewed by our team for quality improvement and dispute resolution. These recordings are stored securely and are never shared unless legally required. Information you provide to our AI assistant may be used to help personalize your experience and guide you toward the right services. Like all personal data, this information is securely protected.
3. Sharing Your Information
We will never share your information without a valid reason. Here are the rare circumstances when your data may be shared: If you give your written consent, for example, when you ask us to share a progress report with a lawyer, court official, or other third party. With trusted service providers who help us operate (such as Stripe for payments or JaneApp for telehealth); these partners are under strict agreements to protect your information.
When our chatbot or AI tools use HIPAA- or PIPEDA-compliant third-party services, your information remains protected under those contracts. Call recordings are reviewed internally and accessed only by authorized staff If required by law, such as through a subpoena or court order, we may be obligated to disclose certain information. We may use anonymized data in research studies or reports shared with courts and community partners, never identifying you personally, but helping improve program services or share demographic trends
4. How We Protect Your Information
We take many important steps to make sure your data is safe. Sensitive information is encrypted while in use and when stored. Only authorized team members, who need the information to support your care, can access your data. We also use multi-factor authentication and secure storage systems like Google Drive (covered by HIPAA-compliant Business Associate Agreements) and JaneApp. Our payment system, Stripe, is equally protected under strict privacy terms.
5. Your Rights Regarding Your Data
You have rights when it comes to your personal and health data. These include: The right to see the information we have about you and request corrections if needed. The ability to request that your data be sent to another service provider. The right to withdraw your consent for us to collect or use your data, unless restricted by law or service requirements. The option to file a privacy complaint with us or with a privacy regulator if you believe your rights have been violated
6. Data Retention
We keep your information only as long as we need it to provide services or comply with legal rules. Health records, for example, are typically stored for seven years, depending on your jurisdiction, before they are securely deleted. Call recordings are kept for three months, unless required longer by law, and then permanently removed.
7. Marketing Communications
If you’ve chosen to receive updates from us, we may occasionally send messages about new programs or upcoming opportunities. You can unsubscribe at any time using the link provided in those messages. You’ll still receive important service-related notifications, like appointment reminders, even if you opt out of marketing emails.
8. Cookies and Website Tracking
Our website uses cookies and analytics to better understand how people use the site. This helps us improve your experience. You can turn off cookies in your browser if you prefer, though some parts of the site might not work as smoothly.
9. Data Breach Notification
If your information is ever compromised in a data breach, we will notify you as soon as required by law. Under HIPAA, that means within 60 days; under PIPEDA, as soon as there’s a meaningful risk of harm. We will also take every reasonable step to investigate and fix the issue quickly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect new practices or legal requirements. Any major changes will be shared with you, and the most current version will always be posted here on our website.
Contact Us
We’re here to help. If you have any questions about how we handle your privacy or your personal information, please reach out to us directly.
Court Counseling Institute
175 SW 7th St.
Miami, FL 33130
Email: info@courtcounseling.org
USA: 1-816-572-6878 | 1-816-57COURT
Canada: 1-431-442-6878 | 1-431-44COURT
Court Counseling Institute, formally The Anger Managers
Book Now
If you want to book any of our services, do not hesitate to contact us.
21 Court-Approved Programs. 25+ Languages. 1 Place You Can Trust.
No matter your case, language, or deadline, we’re here to help you complete
your requirements with clarity, dignity, and confidence.
Call Us Anytime!
We're here to help!
USA: 1-816-572-6878 | 1-816-57COURT
Canada: 1-431-442-6878 | 1-431-44COURT